The Coronavirus; A Litmus Test for Insurance?

The immediate and direct effect of Covid-19 on the insurance industry is obvious and broad reaching. For many reasons, insurers must consider their ability to operate during the pandemic as an indication of their preparedness for the future. From claims implications from coverage to non-coverage to the financial uncertainty caused by direct coronavirus claims to […]

Customer First Principle

First Principle: A basic, foundational, self-evident proposition or assumption that cannot be deduced from any other proposition or assumption. Permanent link: Author: Wikipedia contributorsPublisher: Wikipedia, The Free Encyclopedia To read an interesting article on Elon Musk and First Principles thinking please visit this site… What if insurance were invented today? How would that look? We […]

Any Way You Want It

Today’s customers are more informed, with better access to technology and abilities to use it and have higher expectations beyond insurance industry standards. Expectations gleamed from experiences in other industries. Customer expectations and satisfaction relative to responsiveness are not necessarily set by a company’s competitors in their industry. A customer calling into the contact center […]