Customer First Principle

First Principle: A basic, foundational, self-evident proposition or assumption that cannot be deduced from any other proposition or assumption. Permanent link: Author: Wikipedia contributorsPublisher: Wikipedia, The Free Encyclopedia To read an interesting article on Elon Musk and First Principles thinking please visit this site… What if insurance were invented today? How would that look? We […]

Any Way You Want It

Today’s customers are more informed, with better access to technology and abilities to use it and have higher expectations beyond insurance industry standards. Expectations gleamed from experiences in other industries. Customer expectations and satisfaction relative to responsiveness are not necessarily set by a company’s competitors in their industry. A customer calling into the contact center […]